General Terms and Conditions (GTC)

1 Scope and Customer Information

(1) These General Terms and Conditions (GTC) govern the contractual relationship between Uenlue GbR (hereinafter also referred to as “Une Foods”) and consumers who purchase goods via our online shop www.unefoods.de or www.unefoods.com.

(2) These GTC apply to all orders placed by consumers within the meaning of Section 13 of the German Civil Code (BGB) via our online shop. A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed.

(3) The contract language is German. For customers outside the German-speaking area, the German version of these GTC shall remain legally binding.

2 Conclusion of Contract

(1) The products displayed in the online shop do not constitute a binding offer but rather a non-binding invitation to the customer to place an order.

(2) You can place one or more products in the shopping cart. During the ordering process, you will enter your details and select your preferences regarding payment method, delivery options, and other settings. By clicking the order button, you are submitting a binding offer to conclude a purchase contract.

(3) We are entitled to accept your offer within two business days by sending you an order confirmation via email. If we do not accept your offer within this period, your offer is considered declined, and you are no longer bound by it.

3 Customer Information: Storage of Contract Text

(1) Your order, including details of the concluded contract (e.g., ordered products, prices), is stored by us.

(2) The GTC will be sent to you via order confirmation email. You can also access them at any time after the contract has been concluded via our website.

(3) If you are a registered customer, you can view your past orders at any time through the customer login area on our website www.unefoods.de or www.unefoods.com.

4 Customer Information: Order Correction, Delivery, Transfer of Risk, and Shipping

(1) Review & Correct Order:
You can correct your entries at any time before placing your order using the delete key. You may also cancel the ordering process at any time by closing the browser window.

(2) Prices & Shipping Costs:
All prices include statutory VAT, but exclude shipping costs.

• For deliveries within Germany, the shipping cost is € 5,50, including a service fee.
• For deliveries to other EU countries, Switzerland, and the United Kingdom (UK), different shipping costs apply. The current shipping rates can be found at any time on our website.
• For orders outside Germany, additional customs duties, taxes, and import fees may apply. These costs must be covered by the customer and will not be reimbursed by Une Foods.

(3) Delivery & Acceptance:
The customer agrees that the delivery may also be handed over to another authorized recipient, provided that the circumstances suggest they are entitled to accept the shipment. This includes:

• Individuals present at the recipient’s premises,
• The recipient’s relatives,
• Household members or neighbors.

(4) Transfer of Risk:

• If the customer is a consumer, Une Foods bears the shipping risk, regardless of the shipping method.
• If the customer is a business, the risk of accidental loss or deterioration of the goods transfers to the customer upon handover to the shipping company.

(5) Notice regarding bundle offers
For discounted bundle offers, the reduced price applies exclusively to the complete bundle. If the customer returns only part of the bundle as part of the withdrawal or a return, the original order value is recalculated.
The retained products are charged at their regular individual price. The refund amount corresponds to the difference between the paid bundle price and the total regular price of the retained products.
A full return of the entire bundle results in a refund of the full bundle price in accordance with our withdrawal conditions.

5 Retention of Title

(1) The delivered goods remain the property of Une Foods until full payment of the purchase price has been made.

(2) As long as the retention of title is in effect, the customer may not pledge, resell, or otherwise dispose of the goods without the express written consent of Une Foods.

6 Statutory Warranty Rights

(1) All goods are subject to statutory warranty rights in accordance with the provisions of the German Civil Code (BGB). The statutory two-year warranty does not apply to food products, as they have a best-before date (BBD).

(2) The warranty for food products is therefore limited to the duration of the specified BBD. Once the BBD has expired, no warranty claims can be made.

(3) The warranty does not cover natural changes in the product due to storage or time-related effects within the shelf-life period. Additionally, no warranty claims apply in cases of improper storage or handling by the customer.

7 Limitation of Liability

(1) Une Foods is only liable for intent and gross negligence. Liability for slightly negligent breaches of duty is excluded unless:

• essential contractual obligations are affected,
• damages result from injury to life, body, or health,
• warranties are breached, or
• claims under the Product Liability Act (ProdHaftG) apply.

(2) This limitation of liability also applies to legal representatives and vicarious agents of Une Foods.

8 Consumer Information: No Participation in Dispute Resolution Proceedings

Une Foods is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.